Forbes Agency Council: “Reforming The Internet,” by Wendy O’Donovan Phillips

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Let’s exchange details about our lives for the convenience of quick searches and friendly connections. What’s the harm?

Well, some 20 years of internet advancement has led to data breaches, privacy invasion, distorted information and sheer exploitation. The result is that much of America is divided along a fault line of hate.

Several speakers at the Interactive Advertising Bureau’s annual leadership meeting, held remotely in mid-March, directly addressed reforming the internet.

David Cohen, CEO of the IAB, admitted, “We face a crisis of trust.” Citing the 2021 Edelman Trust Barometer, he explained that “more than half of Americans believe that government leaders, business leaders and journalists are purposely trying to mislead people by saying things they know are false.” He later added, “America’s crisis of trust puts governments under intense pressure. … In Europe, the elimination of personalized advertising is on the table. There are many in Washington that are beating the same drum.”

Various speakers reminded us that consumers are people, not just targets, users or leads. I believe ad agencies can get to a better place by considering three steps. But first, a little background.

Click here to read the full article written by Big Buzz CEO Wendy O’Donovan Phillips.